Privacy Policy

1. Introduction

We respect your privacy. This Privacy Policy explains how Harsham Assisted Living collects, uses, discloses, and protects personal data of residents, Representatives, visitors, job applicants, and website users in accordance with applicable Indian law and best practices.

2. Data Controller

Harsham Assisted Living, T1, Plot No 1, Devaraj St, Vgn Lakshmi Nagar, Mugalivakkam, Chennai 600 125, Contact: info@harshamassistedliving.com. Harsham is the Data Controller for personal data collected on this website and during provision of services.

3. Personal Data We Collect

• Identity & contact: name, DOB, gender, address, phone, email, ID documents.
• Health & medical: medical history, diagnoses, medication lists, clinical notes, doctor prescriptions — sensitive personal data essential for care.
• Financial: billing, payment history, bank/UPI details (if required for fees), insurance details.
• Visitors & emergency contacts: names and contact numbers.
• Website & technical: IP address, cookies, usage data, forms submitted.
• CCTV footage: in common areas (for safety) — notified via signage.

4. Legal Basis & Purpose

• Provide care and medical treatment to residents.
• Billing, financial management and claims processing.
• Regulatory, licensing and inspection compliance.
• Security, safety, and emergency response.
• Recruitment and HR purposes.
• Website operation, analytics and communication.
• Processing of health data is sensitive; we will process it only where necessary for care and with explicit consent where required.

5. Consent & Sensitive Data

For admission and treatment we will seek informed consent for collection and use of medical and sensitive personal data. Where required by law, we will obtain separate explicit consent for any secondary uses.

6. Data Sharing & Third Parties

• Attending physicians, hospitals, authorised caregivers.
• Payment processors, insurers, regulatory authorities.
• Service providers who process data on our behalf under contract.
• We will not sell personal data.

7. Data Retention

Personal and medical records will be retained per statutory requirements and Facility policy. We will securely delete or anonymise records when retention is no longer necessary.

8. Data Security

Harsham Assisted Living implements administrative, technical, and physical safeguards to protect data (access controls, secure storage, staff training). No system is completely risk-free; any breach will be handled per applicable law and notification procedures.

9. Cookies & Website Tracking

Our website uses cookies for functionality and analytics. You can manage cookie settings via your browser.

10. Residents’ & Website Users’ Rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion/erasure where permitted.
• Withdraw consent where processing is consent-based.
• Lodge complaints with our Data Protection Officer or with competent authorities.

11. Cross-Border Transfer

If personal data is transferred outside India (e.g., cloud hosting), we will ensure appropriate safeguards or legal mechanisms are in place.

12. Children & Vulnerable Adults

We do not knowingly collect personal data of minors for resident services. For residents with diminished capacity, we process data as necessary for care, relying on authorised Representatives.

13. Contact & Complaints

For privacy enquiries or to exercise rights: [DPO name, email, phone, postal address].

14. Changes to this Policy

We may update this Privacy Policy. Material changes will be posted on the website with the effective date.