Terms & Conditions

1. Introduction & Acceptance

By using or contracting services from Harsham Assisted Living (“we”, “us”, “the Facility”), you (the resident and/or the resident’s authorised representative) agree to these Terms & Conditions. These terms govern admission, care, fees, privacy, and dispute resolution.

2. Definitions

• Resident: person admitted to the Facility.
• Representative: family member or authorised person who signs admission/financial forms.
• Services: accommodation, meals, personal care, medication administration, emergency response, rehabilitative or allied-health services, and any optional services.

3. Eligibility & Admission

• Residents must be aged 60 or above (or as otherwise agreed) and submit medical history, ID, and consent forms at admission.
• The Facility reserves the right to refuse admission where the resident’s clinical needs exceed the Facility’s scope (e.g., needing continuous acute medical/surgical care).
• All admissions are subject to completion of medical clearance and registration paperwork.

4. Registration, Licensing & Standards

• Harsham Assisted Living operates in accordance with applicable Tamil Nadu registration or licensing requirements for homes providing care to senior citizens.
• The Facility will comply with minimum standards for senior citizen homes where applicable.
• Prospective residents may request copies of registration, licences and relevant inspection reports.

5. Services Provided

• Basic services included with accommodation: furnished room (shared/single per package), three meals, personal hygiene assistance, routine monitoring, emergency response, housekeeping of common areas, and social/recreational activities.
• Additional services (physiotherapy, specialty nursing, doctor visits, medicines, transport) are chargeable separately and require prior consent.

6. Health, Medication & Clinical Care

• The resident or Representative must disclose all pre-existing conditions and medication history.
• The Facility will manage medications per written physician orders and Facility clinical protocols.
• For acute or specialised medical treatment, the Facility will arrange transfer to appropriate medical centres when needed.
• The Facility will maintain basic medical records and make them available to authorized representatives as permitted by law.

7. Fees, Billing & Payment Terms

• Fees are outlined in Harsham Assisted Living’s Fee Schedule (attached to admission forms).
• Fees may be charged as: refundable security deposit, monthly/quarterly accommodation charges, and separate charges for additional services.
• All fees are payable in advance (monthly/quarterly as selected). Late payments may attract interest or service suspension per the Fee Schedule.
• Security deposits (if taken) will be returned after deduction for unpaid dues or damage, within the timeline specified in the admission agreement.
• Any changes to fees will be notified in writing to residents/Representatives at least 30 days in advance.

8. Refunds, Termination & Notice

• Either party may terminate the residency by giving the notice period specified in the admission agreement.
• Refunds for pre-paid fees are subject to Harsham Assisted Living’s cancellation and refund policy stated in the admission agreement.
• The Facility may terminate care with immediate effect if a resident’s care needs exceed resources, if there is a risk to other residents/staff, or in case of non-payment or breach of rules.

9. Rights & Duties of Residents and Representatives

• Residents have the right to respectful care, privacy, and to be informed about services and fees.
• Residents/Representatives must treat staff and other residents with respect, follow Facility rules, and ensure timely payment.
• Property brought by residents is the owner’s responsibility; the Facility is not liable for loss unless due to proven negligence.

10. Visitors & Visiting Hours

• Visiting hours and protocols (including health/safety checks) will be posted.
• The Facility may limit visitors during outbreaks or when clinically necessary.

11. Grievance & Complaints

• Harsham Assisted Living will maintain a grievance redressal procedure.
• Complaints should be submitted in writing to the Facility’s designated grievance officer.
• If unresolved, residents have rights under the Maintenance & Welfare of Parents and Senior Citizens Act and may approach appropriate authorities/tribunal.

12. Liability & Indemnity

• Harsham Assisted Living shall take reasonable care but is not liable for events outside its control (force majeure), or for medical events beyond the Facility’s agreed scope of care.
• Residents/Representatives shall indemnify the Facility against claims arising from misrepresentation of health history or breach of these Terms.

13. Safety, Fire & Emergency

• The Facility follows local fire and safety codes and conducts drills.
• Residents/Representatives must comply with evacuation and safety instructions.

14. Recordkeeping & Access to Records

• The Facility will maintain medical and administrative records.
• Access to records by Representatives will comply with applicable privacy law and Facility policies.

15. Changes to Terms

• Harsham Assisted Living may update these Terms.
• Material changes will be notified at least 30 days before taking effect.

16. Governing Law & Jurisdiction

• These Terms are governed by the laws of India and the courts of Tamil Nadu.
• Residents retain statutory rights under relevant central/state laws, including the Maintenance & Welfare of Parents and Senior Citizens Act, 2007.

17. Contact

• Harsham Assisted Living contact details, grievance officer name and address will be provided on admission documents and the Facility website.